These terms and conditions govern the provision of goods and services from DrabestUK to you, the customer. By placing an order, you agree to adhere to these terms. Our terms and conditions take priority over any terms you may provide or reference. None of these terms and conditions affect your statutory rights as a consumer.
DESCRIPTIONS
All pictures and illustrations on this site are for illustrative purposes and aim to represent the described product as accurately as possible. We strive to provide precise descriptions, sizes, heights, and weights for all our products. However, due to ongoing product development, we cannot guarantee complete accuracy. Therefore, this information should be used as a general guide.
PRICES & PAYMENT
All prices listed include VAT and delivery within 3 working days (unless the item is out of stock or made to order). The total price displayed in your shopping cart at checkout is the amount you will be charged. A full VAT invoice will be emailed to you upon order completion. Please check your email for this receipt, as we do not send receipts by post. You can pay for your order using a credit or debit card, PayPal, or electronic bank transfers. Orders will be despatched once the funds have cleared in our bank account, so please anticipate longer delivery times for some non-instant payment methods.
DELIVERY
We cannot guarantee a specific delivery time or date as it depends on several factors, including when your payment clears, your location, the time and day you place your order, and the courier service. We strongly recommend that you do not schedule contractors, fitters, or workmen who need the items from your order until you have received and thoroughly inspected the delivery. Ownership and risk of the goods transfer to you upon delivery, once the courier has a signed delivery note. If you refuse delivery for reasons such as the item being "too heavy," "too long," "too short," or "not suitable," a credit will only be issued once the item is returned to us in an undamaged and saleable condition. The cost of the goods will be refunded in full, minus a standard return carriage fee of £30. Therefore, please ensure you carefully check all sizes, weights, and descriptions before placing your order.
RETURNS POLICY
We accept returns only in the following cases: the item is damaged or the item received is not the one you ordered. No other reasons for return will be accepted.
CANCELLATION
If you wish to cancel your order, please contact us on the same day as the order placement. Orders that have already been dispatched and collected by the courier cannot be cancelled. Please carefully consider the suitability of items before ordering to avoid any additional costs.