Returns & Refunds
We hope you are fully satisfied with your purchase from DRABEST UK. However, if you change your mind, you have the right to return most products within 14 days of receiving your order.
Your Right to Cancel
If you are purchasing as a consumer, you have the legal right to cancel your order within 14 days without giving any reason.
The cancellation period expires 14 days after:
• the day you receive the goods; or
• where goods are delivered separately, the day you receive the final item of your order.
To exercise your right to cancel, please contact us by email or post using the details below:
E-mail: sales@drabestuk.com
Return address:
DRABEST UK Ltd
3-4 Railway Street
Great Bridge
Tipton
DY4 7AD
United Kingdom
You may notify us using a clear written statement. You are not required to use any specific cancellation form.
Returning Products
Returned products should be sent back within 14 days after informing us of your decision to cancel.
Unless otherwise agreed or required by law, Customers are responsible for the direct cost of returning unwanted items.
We recommend using a tracked delivery service and retaining proof of postage until your return has been processed.
Products should be returned:
• complete and, where reasonably possible, in their original packaging;
• together with any accessories, manuals or included components; and
• in a condition that allows us to inspect the goods properly.
You are entitled to inspect and handle products as you would in a physical shop. However, we may make a deduction from your refund where the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products.
Refunds
Once we receive the returned goods, or evidence that the goods have been returned, we will process your refund without undue delay and no later than 14 days afterwards.
Refunds will be made using the original payment method where possible. Standard delivery charges paid for the original order will also be refunded. However, any additional charges for premium or upgraded delivery services are non-refundable.
Where the original payment method does not support refunds, we may contact you to request alternative payment details.
Non-Returnable Items
Certain products are excluded from the right to cancel and cannot be returned unless faulty. These include:
• personalised or made-to-order products;
• sealed items not suitable for return for health protection or hygiene reasons once unsealed; and
• services which have already been fully performed with your prior consent.
Faulty Goods & Complaints
We take product quality seriously and aim to resolve all complaints fairly, promptly and in accordance with your statutory consumer rights.
Under applicable consumer protection laws, products supplied by us must:
• be as described;
• be fit for purpose; and
• be of satisfactory quality.
If you believe that a product is faulty, damaged or not as described, please contact us as soon as reasonably possible.
How to Contact Us
E-mail: sales@drabestuk.com
Postal address:
DRABEST UK Ltd
3-4 Railway Street
Great Bridge
Tipton
DY4 7AD
United Kingdom
To help us assess your complaint efficiently, we may ask you to provide:
• your order number;
• a description of the issue;
• photographs of the product or packaging; and/or
• further information relating to the defect or damage.
In some cases, we may ask you to return the goods for inspection.
Your Consumer Rights
Where a product is faulty or not in conformity with the contract, you may be entitled to a repair, replacement, price reduction or refund, depending on the nature of the issue and the applicable consumer protection laws.
Nothing in this policy affects your statutory rights under applicable law.
We aim to respond to complaints and return requests as quickly as reasonably possible and to provide a fair and transparent resolution process for all Customers.